Other Information

Who is responsible for the warranty of the products purchased through your website/mobile app including partner sourced products?
We are happy to help, please get in touch with us via our Contact Us page.
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ADCB Offer T&C:
- Get an extra 10% off on orders above AED 200. This offer is valid for all ADCB card users on BabyshopStores.com and the Babyshop app from 17 March 2021 until 10 April 2021
- Discount is not valid on Best Buys, Gloo products, WOW items, Beauty & Cosmetics (Makeup, Skincare & Hair Care, Bath & Body, Perfumes), & other items excluded by the management
- The offer is applicable every time an ADCB Card is used for a transaction
- Discount is not valid on purchase of Gift Cards/Gift Vouchers
- Refund/Return - Landmark shall provide return/refund as per its customer policy T&Cs and where applicable any discount will be reversed on refund/return/exchange
- If you cancel or return an order made using the offer, the same amount charged in your order will be credited back to your original payment source
- Shukrans will be issued as per policy
- Babyshop reserves the right to change this offer or withdraw the offer at any time according to its discretion
- For any further queries, please refer the terms and condition page on the below link: https://www.babyshopstores.com/ae/en/termsandconditions or feel free to contact Babyshop helpdesk at: support@babyshopstores.com or call: 800 22297467
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Mustela Offer T&Cs:
- Buy any Mustela products in a single order worth AED 300 and get Tips&Toes gift voucher worth AED 100.
- This offer will be valid from 14 March till 27 March 2021.
- Babyshop’s management reserves the right to change the offer or suspend the offer at any time according to its discretion.
- Offer will be valid on online purchase made on Babyshopstores.com or on Babyshop app in UAE only.
- Tips&Toes Gift-Voucher worth AED 100 will be sent to the eligible customer on or before 3rd of April on their registered email id (email used for placing the order).
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What is the FAB card offer?
1. Get an extra 10% off on orders above AED 300. This offer is valid for all FAB card users on BabyshopStores.com and the Babyshop app, for a maximum discount of up to AED 50.
2. This offer is valid only for online purchases across BabyshopStores.com or on the Babyshop apps (Android or IOS) in UAE only, until 15 Feb 2021.  
3. The offer is applicable every time a FAB Card is used for a transaction.
4. If you cancel or return an order made using the offer, the same amount charged in your order will be credited back to your original payment source. 
5. Babyshop reserves the right to change this offer or withdraw the offer at any time according to its discretion
6. For any further queries, please refer the terms and condition page on the below link: https://www.babyshopstores.com/ae/en/termsandconditions Or feel free to contact Babyshop helpdesk at: support@babyshopstores.com or call: 800 22297467
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What is the Emirates NBD card offer?
1.  Cardholders who make any purchases through www.babyshopstores.com or the Babyshop app are entitled to a 10% discount on products purchased with a valid Emirates NBD Credit or Debit Card. The offer will only apply on a minimum order value of AED 10 or more.
2. Only valid on online purchases in UAE region.
3. Offer applicable on valid Emirates NBD Credit and Debit cards only.
4. This offer is not applicable to transactions at Babyshop retail outlets.
5. No minimum and maximum threshold for applying the offer.
6. The offer is applicable every time an Emirates NBD Debit or Credit Card is used for a transaction.
7. The offer duration is 15^th Nov to 15^th Dec 2020.
8. Returns are applicable as per Babyshop policy.
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What happens to orders placed before March 13th?
Any order placed before March 13th will be processed and delivered as usual. If you have products from Home Centre, Centrepoint, Max, Splash, Babyshop, Lifestyle, Shoemart or Home Box in your basket, please finish shopping them before March 13th.
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Can I place multi-basket orders after March 13th?
It depends on the brand. You can add Centrepoint, Babyshop, Splash, Lifestyle and Shoemart products to your basket. However, you will not be able to add Home Centre, Max or Home Box products to the basket. If you wish to shop these brands, please visit their sites or apps.
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Do I need a separate sign-in username and password for each brand site?
No. Your username, password and account stay the same for all Landmark online brands - Home Centre, Centrepoint, Max, Splash, Babyshop, Lifestyle, Shoemart and Home Box.
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Will I have to pay separate shipping charges for each brand?
Yes, your shipping charges will change depending on the brand site you’re shopping from. For exact charges, check our shipping page.
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Can I still use My Credit to shop any brand?
Yes. You can redeem your My Credit balance on products from Home Centre, Centrepoint, Max, Splash, Babyshop, Lifestyle, Shoemart, Home Box or Shoexpress.
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Buy 2 Get 1
Here’s how these offers work:
Buy 1, get 1: With this offer, you get 2 products for the price of 1. Add 2 products from the same promotion to your basket, and you will not be charged for the lowest priced item.
Buy 2, get 1: With this offer, you get 3 products for the price of 2. Add 3 products from the same promotion to your basket, and you will not be charged for the lowest priced item.
Please do confirm that all the products you add to the basket are eligible for the offer.
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What are the PayPal AED 100 back offer terms and conditions?
•  A cashback of AED 100 will be credited to your PayPal account when you spend AED 250 on BabyshopStores.com.
•  AED 100 will be credited 30 days after the purchase has been made.
•  The AED 100 credited to your PayPal account cannot be exchanged for cash or credit.
•  The offer is valid for one-time use only and cannot be used in conjunction with any other offer.
•  The offer ends on June 10th, 2018.
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Mommy's Monday Terms & Conditions
1. The Mommy's Monday promotion is valid only on Mondays from 12:00 AM to 11:59 PM.
2. The Mommy's Monday promotion is exclusively online at BabyshopStores.com.
3. Offers are at the sole discretion of BabyshopStores.com.
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What are security tags and why do I have to remove them?
If you have bought clothing from us, you may notice a soft tag on one of the inner seams. This is the security tag. You'll find it sewn on next to the garment care or washing instructions label.
You must remove this security tag to prevent it from being reactivated. Take care not to cut too close to the seam and damage the garment.
Do remember that once you remove the tag, you will not be able to return or exchange the product. Of course, if the item is defective, we'll gladly take it back even without the security tag.
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Are the prices on your website different from the prices in-store?
Our online prices are usually the same as our in-store prices. However, we do occasionally run exclusive online or in-store promotions that may result in price differences.
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Where can I get information about the Landmark Group?
You can find out more about the Landmark Group by visiting our corporate website.
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How do I locate the store nearest to me?
Our store locator will help you find the nearest Babyshop store.
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Do offers and promotions appear on your website?
Yes, we regularly run offers and promotions on BabyshopStores.com. Keep checking the site for new offers, or simply sign up for our newsletter and get information about the latest deals delivered to your inbox.
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