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Babyshop UAE
Gift Card
11
Gift Card Terms & Conditions
Where can I redeem my Gift Card?
How long is my Gift Card valid?
Can I exchange my Gift Card for cash?
Can I redeem the part value of the Gift Card?
View all 11
Tracking and Delivery
12
When will I receive my order?
What is Same Day Delivery?
How do I select a delivery date and time for my Babyshop products?
Can I change my delivery address after I've placed my order?
Can I book a preferred delivery time?
View all 12
Click & Collect
18
How does Click & Collect work?
Do I get any additional benefit by placing a Click & Collect order?
How do I place an order for Click & Collect?
How much does it cost and when will I be able to collect?
Which store will my order go to?
View all 18
Returns Policy
31
What is your policy on returns?
Are there products I cannot return by raising an online return request?
Can I return part of a promotional purchase, where the discount was calculated on the total cost of my purchase?
What if I want to return a product that was part of a Buy 1 Get 1 Free offer or a Bundle promo?
My Same Day Delivery didn't arrive on the same day. Will my Same Day Delivery charge be refunded?
View all 31
Returns Process
12
How do I return an order?
Can I return my online purchases including ‘sourced from’ products to a Landmark store?
Can I book a return online?
Are there products I cannot return by raising an online return request?
When will you pick up the products I want to return?
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My Account
7
How do I create an account?
Can I change my email address?
How do I change my password?
How do I change my payment details?
How do I change my billing address?
View all 7
Orders
9
How do I order products online?
Can I place an order over the phone?
Can I place an order without opening an online account?
Can I place an order for a product that's out of stock?
What factors should I consider before placing an order for a large item?
View all 9
Shipping
7
When will I receive my order?
What if I am not at home when my order arrives?
Are there areas you don't deliver to?
Does delivery take longer to some areas?
Will I be charged for delivery?
View all 7
Payments
29
How can I pay for my order?
Can I place an order online without a Credit or Debit Card?
Can you transfer the amount in My Credit balance to my bank account?
Are your prices inclusive of Value Added Tax (VAT)?
What is the instalment programme?
View all 29
In-Store
16
Can I combine my Babyshop Gift Card with other offers or specials?
How do I redeem my Gift Card?
Where can I buy a Babyshop Gift Card?
Can I top up a Gift Card?
If I don't use the full value of the Babyshop Gift Card in one visit, do I get credit for the remainder?
View all 16
Shukrans
27
What is Shukran?
How do I join Shukran?
I already have a Shukran membership. How do I earn Shukrans on my online purchases?
I’ve signed up for Shukran online but haven’t received a Shukran card. Who should I contact?
Do I get a Shukran membership number after signing up online?
View all 27
Buy Now
10
What is Buy Now?
Why should I use Buy Now?
How safe is Buy Now?
What kinds of payment methods does Buy Now support?
What products can I buy with Buy Now?
View all 10
Partner Sourced Products
17
I see that some products have a ‘sourced from’ and ‘sourced from shipped by’ tag, what does that mean?
I need more information about partner-sourced products, who can I reach out to?
Can I choose the Click & Collect option for ‘sourced from’ products?
Can I earn/redeem Shukran points on partner-sourced products?
Can I buy partner-sourced products using ‘Shukran Pay’?
View all 17
Other Information
9
Who is responsible for the warranty of the products purchased through your website/mobile app including partner sourced products?
Do I need a separate sign-in username and password for each brand site?
Will I have to pay separate shipping charges for each brand?
Can I still use My Credit to shop any brand?
What are security tags and why do I have to remove them?
View all 9
Most popular questions
When will I receive my order?
What is your policy on returns?
How do I get a refund if I paid for my order by Credit or Debit Card?
How do I get a refund if I paid for my order by cash?
How do I cancel my order?
Will I be charged for delivery?
How can I pay for my order?
How do I redeem my Gift Card?
I already have a Shukran membership. How do I earn Shukrans on my online purchases?